Hourly call stats. The graphs are updated in real time.
Real time status of agents. On this page, administrators can add agents to queues, remove them, log them out altogether, listen to their calls, change their status and / or reset their dashboards.
Real time status of agents (If they are not logged in to the application and only using asterisk from their 3rd party apps). On this page, administrators can add agents to queues, remove them and / or listen to their calls
Real time summary of various queues of your call center.
Real time stats of individual queues of your call center.
Agents can manage their voicemail right from within their browser in real time.
The softphone built using WebRTC and AngularJs. Both the admins and the agents use it to make and receive calls.
History of calls made, received or missed.
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Tools used to build this project
Project Description
Rivernetworks asked us to develop and maintain a call center for them. The requirements were to manage a fully functional call center right from within their browser, without having to install any software, and of course, not having to refresh any page to see the updates. We used some cutting edge technologies to create this performance driven application. Redis was used to make the read write operations blazing fast. WebRTC was used to create a soft phone within the browser. And Pusher was used to implement web sockets for real time updates.